You are in: About us > ITIL® best practices

ITIL®: our best practices at your service

ITIL® implementation

The professionals involved in the management of Information Services know that the applications and the best practices and guidelines plotted by ITIL® are beneficial and applicable to all IT organizations, regardless of their size.

Any organization that may want to implement a Service Management process will need to resort to different tools such as  prosafety® , which allow to assess, plan, and organize the daily operations. (more on ITIL® / ISO 19770)

Since 2005, our organization has been applying the best practices gathered in ITIL ®when rendering services to our prosafety® customers.

All our staff has been specifically trained in ITIL® processes, with a special focus on the processes involved in the Service Support area.

Our prosafety® Service Center has been organized following the guidelines recommened by ITIL® for a Service Desk, and, of course, when choosing the tools supporting the processes, we have chosen our own medicine to organize the service: prosafety® Service Desk.

The three key objectives of our Service Management are:

  • To align our Service Center with the current and future needs of both our organization and our customers.
  • To improve the quality of the information services that we deliver to our customers.
  • To reduce the long term costs of our service supply, in order to offer the maximum level of service quality to our customers, at the right price.
  •  
  • © 2011 prosafety® es un producto de Espiral MS
  • Parque Cientifico Tecnológico de Gijón - España  Tel. (+34) 985 099 215
  •